How do you close your account?
- Log in to the user panel with your Pitaya2 account.
- Open the “Close account” section on the Account security page.
- Press “Send deactivation link”. A confirmation link is sent to the e-mail address registered on your account.
- Open the link in the e-mail within 30 minutes and confirm. The account is only closed by this confirmation.
Data that is deleted
- Your e-mail address and, if you added one, your phone number. No other personal data is kept on your account; the e-mail address is only used for confirmations and the phone number is optional.
- Your password (it is invalidated; nobody can log in to the account from the game or the website).
- Your account activity on the website with its IP addresses, and the IP addresses on your support messages.
- The ID and name of your linked Discord account.
Data that is kept
- Your username, characters, items and guild memberships. Nobody can access them while the account is closed; they are kept so the account can be reopened if you want to come back.
- Payment and marketplace transaction records; the name, phone number and IP address you gave for the payment provider when topping up EP are part of these records. They are kept to meet legal obligations and to resolve disputes.
- The content of your support tickets. Your open tickets are closed.
If you want to come back
A closed account can be reopened by the support team. Once it is reopened, you set your e-mail address and a new password again and log in; your characters are as you left them.
If you cannot log in
If you have lost your password or e-mail address, send your request to close the account to the support team. Once we have verified the account is yours, we will do the same for you.